Our promise
We want you to love what you ordered from TORK. Because motorcycle and off-road parts are fitment- and installation-sensitive, please review the requirements below before starting a return.
If an order arrives with a wrong item, missing item, shipping damage, or a manufacturing defect, contact TORK before filing a dispute or chargeback. The support team will work with you to resolve the issue.
What can be returned
Standard in-stock parts
Standard in-stock parts may qualify when the return is requested within 30 days of delivery. The item must be unused, uninstalled, and in resellable condition, with its original packaging, labels, instructions, hardware, and included gifts.
- No scratches, tool marks, dents, adhesive residue, oil, grease, dirt, or wear.
- Test fitting counts as installation if it leaves clamp lines, bolt wear, tool marks, stretched tabs, or other evidence.
Electrical and electronic items
Controllers, displays, switches, wiring harnesses, lights, and battery-related products have additional restrictions. Damage, missing-item, and wrong-item claims require clear photos and an unboxing video. Items that have been wired, powered on, programmed, or installed may qualify only for inspection, replacement, or repair.
Consumables and wear items
Opened or used brake pads, tires, tubes, chains, fluids, sealants, decals, and similar products are generally non-returnable unless a defect or shipping issue is verified.
Custom and special-order items
Custom colors, custom specifications, made-to-order products, and special-order products are generally non-returnable except for a manufacturing defect, wrong item, or shipping damage.
Non-returnable items
The following are not eligible for return unless required by law:
- Final Sale or Clearance items.
- Requests submitted more than 30 days after delivery.
- Changed-mind or other subjective-reason returns.
- Fitment problems caused by selecting the wrong vehicle, year, trim, or version when the item has been opened or marked.
- Damage caused by incorrect installation, misuse, modification, crashes, water intrusion, or external force.
- Items that have been cut, drilled, welded, painted, or permanently modified.
- Claims missing required documentation, including an unboxing video when requested.
How to start a return
Step 1 — Contact TORK
Email nick@tork-us.com with your order number, a short description of the issue, your bike model/year/version when relevant, at least three clear photos, and a continuous unboxing video for damage, missing-item, or wrong-item claims.
Step 2 — Wait for approval
If approved, TORK will provide the return address and any applicable RMA instructions. A prepaid label is provided only when the issue is confirmed as a manufacturing defect, wrong item, missing item, or transit damage.
Step 3 — Ship the item
- Pack the item securely; original packaging is preferred.
- Use a trackable and insured shipping method whenever possible.
- When the return is not due to TORK's error, return shipping is the customer's responsibility.
Refunds and fees
- Refunds are issued after TORK receives and inspects the returned item.
- The refund equals the item price minus a 20% service fee for inspection, handling, and logistics.
- When the issue is confirmed as TORK's fault, the 20% fee is waived and reasonable return shipping is covered as applicable.
Refund timing depends on the payment method and the customer's bank-processing time.
Fitment and installation
Double-check the model, year, version, and key dimensions before ordering. Professional installation is recommended. Damage caused by improper installation is not covered.
Contact TORK before filing a chargeback. Chargebacks can delay resolution, may create payment or account holds for 90–120 days, and can affect warranty or support handling.
Delivery issues
Shipping damage
Report shipping damage within 72 hours of delivery. Include photos of every side of the outer box, the shipping label, inner packaging, close-ups of the damage, and the unboxing video. TORK may provide a replacement, reshipment, or parts solution after review.
Wrong or missing items
Report wrong or missing items within 48 hours of delivery and include unboxing evidence. TORK will ship the missing items or correct the order after verification.
Lost packages
TORK will open a carrier investigation within 14 days when a package is lost in transit and may reship when appropriate. Packages marked Delivered with proof of delivery are not refundable.
Need help?
Email marketing@arctora.com. Support hours are Monday–Friday, 9:00 AM–6:00 PM (GMT+8), with responses normally provided within 48 business hours.
This storefront displays TORK's policy for customer convenience. TORK handles fulfillment, returns, refunds, and final eligibility decisions.